Do you ship to my country?
Yes! We ship to over 150 countries and regions worldwide. If you're unsure whether we can deliver to your location, please share your country and postal code, and we'll be happy to check for you.
Will I have to pay customs fees or duties?
Generally, you won't need to pay any additional customs duties or import fees. However, some countries may charge duties or customs handling fees depending on their import regulations and your order value. If any charges apply, your local customs authority or delivery carrier may contact you.
Will I receive a tracking number?
Of course! We'll send you a shipping confirmation email with your tracking number and tracking link once your order is dispatched. Please allow a little time for the carrier's first tracking update to appear.
Does the jewelry come packaged as a gift?
Yes, your jewelry comes in our standard protective Selenichast packaging, which is lovely for gifting. If you'd like a more special presentation, you can also choose an optional gift wrapping service.
Is it safe to wear in the shower?
We recommend removing your jewelry before showering. Water, soap, shampoo, and heat can gradually affect the finish, especially on gold-plated and enamel pieces. To help preserve its color and shine, please avoid showering, swimming, and prolonged contact with water.
Is it nickel-free?
Yes! All of our jewelry is nickel-free. We carefully select our materials so you can enjoy your pieces with confidence. If you have a specific metal sensitivity, feel free to reach out to us before ordering.
Are the earring posts sterling silver?
Yes! All of our earring posts are made of 925 sterling silver, offering a comfortable and reliable option for everyday wear.
How do I use a discount code?
Simply copy your discount code, go to checkout, and enter it in the discount code field. Click Apply to see the savings reflected in your order total. Please make sure the code is valid and any offer requirements are met.
Can I return it if it doesn't fit?
Yes! If the size isn't right, please contact us within 30 days of receiving your order to request a return or exchange. The item needs to be in its original condition, and personalized or engraved jewelry is not eligible for return.
Who pays the return shipping cost?
Return shipping costs are normally the customer's responsibility for returns or exchanges. Please contact us at support@selenichast.com before sending anything back so we can review your request and provide the correct return instructions.
Where do you ship from?
We ship from our fulfillment locations in the United States, Hong Kong. The shipping origin of your order depends on item availability and your destination.
