Refund policy

We provide a 120 days quality guarantee window for all orders with some breakage.

If you return the pieces because of personal reasons, such as the style you don't like, the size not fitting you, please contact us within 15 days for a return or exchange.

Please check your pieces and try on promptly after receiving the package, and feel free to communicate with us if you have any questions!

Engraved and customized pieces are final sale.

All returns and exchanges must be processed by us before sending merchandise back. Please note that we do not cover international shipping cost for return/exchange. You are responsible for your own return process and fees might incur during the process. Once we have received the returned item we will issue you a refund.
Merchandise must be returned in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Selenichast jewelry.

Please note: Send your Order Number and some photo including the external packing to support@selenichast.com or call: +1(626)7250474.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Products Address

ENTERPRISE BUILDING 228-238 QUEEN'S ROAD CENTRAL
999077 HongKong